POS Customers

Open the Customers list

Go to POS → Customers. You see all registered customers sorted by name. Each row shows the customer's name, phone number, loyalty tier badge, and total lifetime spend.

Add a new customer

Tap "Add Customer" (+ button). Fill in the customer's name (required), mobile number (required for WhatsApp invoice), email address (optional), and any notes. Tap Save. The customer is immediately available in POS checkout search.

Search for a customer

Use the search bar at the top of the Customers list. Type the customer's name or phone number — the list filters instantly. During checkout you can also search from the "Select Customer" panel in the cart.

View customer purchase history

Tap a customer's name to open their profile. The profile shows all past orders, the date and amount of each purchase, and the products they bought. Tap any order to see the full itemised bill.

Understand loyalty tiers

Customers are automatically assigned a tier based on their total purchase amount at your store: Regular (₹0 to ₹9,999 lifetime spend), VIP (₹10,000 to ₹49,999), or Premium (₹50,000 and above). Tiers update automatically as customers spend more.

Distinguish walk-in vs registered customers

Walk-in customers are orders completed without selecting a customer — common for one-time buyers. Registered customers have a saved profile and accumulate purchase history and loyalty tier progress. Encourage regulars to register so you can track their spending and send invoices easily.

Edit a customer profile

Tap a customer's name, then tap the Edit icon (pencil). Update their name, phone number, email, or address. Changes apply to future orders; existing orders retain the old information.