Support Tickets

The Support page lets you raise a help request directly with the Bharat Studio team. Create a ticket for any issue, feature request, or question. The team typically responds within 4 business hours for High and Urgent tickets and within 1 business day for others.

stepByStep

Open Support

Tap Settings (⚙) in the sidebar → Contact Support, or navigate directly to /support. You will see your open and past tickets listed here.

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Create a new ticket

Tap "New Ticket" (or the + button). A form slides open with fields for Subject, Type, Priority, Description, and Attachments.

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Choose ticket type

Select one of three types: Issue (something is broken or not working as expected), Feature Request (a new capability you would like Bharat Studio to add), or Question (you need help understanding how something works).

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Set priority level

Choose the priority that matches the impact: Low (minor inconvenience, workaround available), Medium (moderate impact on daily workflow), High (core feature is broken, no workaround), or Urgent (business is completely blocked — e.g. POS is down during trading hours).

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Describe the problem

Write a clear description. Include: what you were trying to do, what happened instead, and on which device/browser you saw the issue. The more detail you provide, the faster we can help.

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Attach files or screenshots

Tap "Add Attachment" to attach up to 5 files (images: JPG/PNG, up to 5 MB each; documents: PDF, up to 10 MB). Screenshots of the error screen are the most helpful attachment you can add.

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Submit and track your ticket

Tap "Submit Ticket". You will receive a confirmation with your ticket number. Back on the Support page, your ticket shows one of four statuses: Open, In Progress, Awaiting Your Reply, or Resolved.

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Add a comment to an open ticket

Tap any ticket to open its detail view. Scroll to the bottom and type in the Comments box. Tap "Add Comment" to send. The support team will be notified.

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proTips

•Always attach a screenshot when reporting a visual bug — it saves hours of back-and-forth.

•For an Urgent ticket during POS downtime, also tap the WhatsApp Support button on the support page for the fastest response.

•If you have the same issue on two different devices, mention both devices in the description — it helps narrow down the root cause.

•Check the "In Progress" section before creating a new ticket — your issue may already be known and being fixed.

•Feature Request tickets are reviewed by the product team weekly. Upvote existing requests before creating a duplicate.

frequentlyAskedQuestions

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